Services

Passenger Sales

Cargo GSSA

A-La-Carte Solutions

PR & Communication

Financial Services

Reservation & Ticketing

Ground Services

Claim Handling

A-La-Carte Airline Solutions:

Flyport offers flexible A-La-Carte Management & Marketing Solutions tailored to your needs. Choose single or multiple services—short or long term—with budget-friendly pricing. Our industry expertise ensures optimized, cost-effective results for every market.

Marketing Strategies & Tactics to enhance brand visibility and market positioning

Project & Campaign Management for effective execution and measurable results

Local & International Market Surveys to provide valuable insights for business expansion

Email Marketing to drive engagement and customer retention

Branding to establish strong and memorable brand identities

Website Design & Enhancement for improved digital presence and user experience

Social Media Management to leverage digital platforms for audience engagement

Graphic Design for visually compelling brand communication

Copywriting to ensure impactful messaging and content creation

Cargo GSSA

Comprehensive air cargo representation with 24/7 real-time logistics support.

Flyport Cargo operates as a General Sales & Services Provider (GSSA), offering a comprehensive suite of air cargo solutions tailored to the dynamic needs of the industry. Led by seasoned cargo professionals, Flyport Cargo delivers expertise, reliability, and operational excellence at every stage of the supply chain. With an extensive international network, Flyport Cargo ensures 24/7 Real-Time Customized Logistic Solutions, prioritizing flexibility, precision, and service integrity. Our commitment to clients includes real-time monitoring of cargo movements, enhanced track-and-trace capabilities, and seamless coordination from shipment acceptance to final delivery.

We strive to provide full-service airline representation while preserving the distinct identity and strategic objectives of each airline partner. By adhering to the highest industry standards and implementing rigorous performance evaluations, we deliver advanced logistics solutions, reliable and quantifiable services, and highly effective transportation programs—ultimately driving business growth and operational success for our clients.

Global network with track & trace and shipment monitoring.

End-to-end supply chain coordination air logistics solutions.

High-standard performance evaluations and customized cargo programs.

Ground Services & Line Maintenance

Apollo Aviation Services Ltd.—Flyport’s sister company—offers airside and landside solutions:

Check-in, boarding, and baggage handling.

Trained staff operating Amadeus Altea & other DCS.

Ground support at Dhaka and Chittagong Airports for scheduled and non-scheduled airlines.

Customized services aligned with airline SLAs and operational excellence.

Reservation & Ticketing Services:

We offer comprehensive Reservation & Ticketing Services including airline bookings, FIT and group reservations, tour operator allotment control, and revenue monitoring. Our team manages pricing distribution, telephonic sales, customer enquiries, web-based support, and financial transactions like ADM/ACM processing and refunds, ensuring smooth, efficient travel services.

Airline Reservation Management:
Handling all airline reservations, ensuring accuracy and efficiency in booking processes.

FIT & Group Booking Services:
Managing FIT (Free Independent Traveler) and group booking enquiries, facilitating smooth travel arrangements for all passenger categories.

Tour Operator Series & Allotment Control:
Overseeing series bookings and allotment management for tour operators to ensure availability and structured scheduling.

Sales Statistics & Revenue Monitoring:
Monthly sales statistics creation, including revenue control and reporting for performance assessment.

Distribution of Pricing & Product Information:
Coordinating the dispatch of price sheets and product details to clients and partners for transparency and engagement.

Telephonic Sales & Advisory Services:
Executing telephone sales activities, providing product and destination advice to prospective travelers.

Customer Enquiry Handling:
Addressing enquiries from final consumers, ensuring informed decision-making and customer support.

Internet / Web-Based Customer Support:
Managing WEB service desk operations to provide efficient assistance through digital platforms.

Financial & Transaction Processing:
ADM (Agency Debit Memo) / ACM (Agency Credit Memo) processing and refund handling, ensuring compliance with financial policies and customer service standards.

Claim Handling:

Claim Handling includes managing passenger and baggage claims, resolving supplier disputes, and ensuring regulatory compliance with government authorities.

Passenger & Baggage Claims Handling:
Managing customer and baggage-related claims, ensuring swift resolution and adherence to airline policies.

Supplier Dispute Resolution & Financial Oversight:
➤ Supporting airline claims against suppliers in cases of malperformance, unauthorized services, taxation discrepancies, invoice irregularities, and contractual enforcement
➤ Negotiating securities and grace periods to safeguard airline interests and uphold service standards.

Regulatory Compliance & Government Liaison:
Handling state authority claims, including cases related to illegal entries and public charges, while ensuring compliance with aviation regulations and legal frameworks.

PR & Communication:

Press Kit Development:
Creation of comprehensive press kits, ensuring consistent messaging and effective media engagement.

Media Event Coordination & Representation:
Management and presence at key media events, including press conferences, roundtables, trade fairs, and seminars, to optimize brand exposure.

Media Familiarization (FAM) Programs:
Organization of individual and group media familiarization (FAM) programs, fostering deeper engagement with industry stakeholders.

Integrated Media Promotions & Cross-Media Marketing:
Execution of targeted media promotions and cross-media marketing campaigns, leveraging multiple platforms for maximum reach.

Media Coverage & Performance Analytics:
Generating coverage in key consumer and trade media, accompanied by performance evaluation and analytical reporting to measure impact.

Translation & Multilingual Communication Services :
Provision of professional translation services, ensuring accessibility and effectiveness of communication across diverse audiences.

Digital & Social Media Management:
Strategic social media management and channel optimization, including website content development and SEO/SEM strategies for enhanced online visibility.

Influencer Engagement & Brand Advocacy:
Collaboration with influencers to establish authentic audience connections and drive meaningful engagement.

Financial Services:

1. Tax & Legal Advisory :
Offering expert tax and legal consulting, including screening and assessment of agreements to ensure compliance and risk mitigation.

2. Supplier Management & Contract Negotiation:
Handling supplier communication, contracting, and negotiations to ensure favorable terms and high service standards.

3. VAT Compliance & Regulatory Reporting:
Overseeing VAT registration, application, and reporting to ensure full legal compliance and financial transparency.

4. Accounts Receivable & Payable Oversight:
Managing financial transactions with strict control, ensuring timely processing and accurate account reconciliation.

5. Expat Employment Administration & Payroll Management:
Handling expat employment and payroll processes to ensure accuracy, compliance, and smooth workforce management.

6. Debt Collection & Financial Control:
Implementing debt recovery and financial monitoring to maintain healthy cash flow and minimize losses.

7. Payment Transaction Coordination & Execution:
Coordinating, authorizing, and executing payments to ensure smooth financial operations.

Passenger Sales:

Targeted Communication & Outreach:
Distributing direct emails and newsletters to effectively engage clients and partners.

Partnership & Agreement Negotiation:
Establishing and negotiating Preferred Partner Agreements to build lasting collaborations and boost business growth.

Agency & Tour Operator Engagement:
Promoting services through travel agencies and top tour operators to boost visibility and demand.

Expansion Beyond IATA Networks:
Conducting direct promotions to NON-IATA agencies for broader market reach and accessibility.

E-Commerce & Digital Presence:
Driving online sales and promotions through the airline’s website to enhance customer engagement.

Collaboration with Industry Stakeholders:
Partnering with tourism boards and key players to boost regional and global market presence.

Sales Support & Operational Development:
Managing sales operations, scheduling, pricing, and reporting to ensure efficient and organized service delivery.

Market Intelligence & Competitor Benchmarking:
Performing market research and competitor analysis to guide strategy and maintain a competitive edge.

Our awesome services

Passenger Sales

Cargo GSSA

A-La-Carte Solutions

PR & Communication

Financial Services

Reservation & Ticketing

Ground Services

Claim Handling

A-La-Carte Airline Solutions:

Comprehensive air cargo representation with 24/7 real-time logistics support.

Global network with track & trace and shipment monitoring.

End-to-end supply chain coordination air logistics solutions.

High-standard performance evaluations and customized cargo programs.

Ground Services & Line Maintenance

Reservation & Ticketing Services:

Claim Handling:

PR & Communication:

Financial Services:

Passenger Sales:

Official info:

Our Location:

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